Your personal data belongs to you. This policy explains exactly what casino game collects, why we collect it, how we protect it, and what rights you have over your own information.
Last Updated: January 2025Six core principles that guide how casino game handles every piece of data you share with us.
Every connection to casino game is protected by TLS encryption. This means your login credentials, payment details, and personal information are encrypted in transit and cannot be intercepted by third parties. We also encrypt sensitive data at rest in our databases, so even in the unlikely event of a breach, your information remains protected.
Casino game does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. The data you share with us is used solely to operate the platform, process your transactions, verify your identity, and improve your experience. We share data with third parties only where strictly necessary to deliver our services, and only under binding confidentiality agreements.
Casino game gives you full control over your personal data. You can request a copy of everything we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data. All data requests are handled within 30 days. Simply email [email protected] with your request and we will take care of the rest.
Casino game only collects the data we genuinely need to operate the platform safely and fairly. We do not collect data speculatively or build profiles beyond what is required for account management, payment processing, and fraud prevention. If we do not need a piece of information to serve you, we do not ask for it.
Casino game does not hold your data indefinitely. Account data is retained for as long as your account is active and for a defined period after closure to meet legal and regulatory obligations. Once the retention period expires, your data is securely deleted or anonymised. We publish our retention periods clearly in this policy so you always know where you stand.
In the unlikely event of a data breach that affects your personal information, casino game will notify you promptly — within 72 hours of becoming aware of the breach where possible. We will explain what happened, what data was affected, and what steps we are taking to address it. Transparency is a core part of how casino game operates.
Summary: Casino game collects only the data needed to run the platform, never sells it, protects it with industry-standard security, and gives you full control over it. This full policy explains the details. If you have questions, contact us at [email protected].
Casino game is an online gaming platform operating at casino-game.io, serving players primarily in Bangladesh. When this Privacy Policy refers to "casino game", "we", "us", or "our", it means the casino game platform and the team responsible for operating it.
Casino game is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about how casino game handles your data, the contact details at the end of this policy are the right place to start.
Casino game collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information we receive from third-party payment processors during transactions.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, bet amounts, session duration, pages visited | Automatically during platform use |
| Communications Data | Support chat transcripts, emails sent to casino game | When you contact our support team |
Casino game does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We do not collect data from social media profiles unless you explicitly connect a social account to your casino game account.
Casino game uses your personal data for the following purposes:
Marketing opt-out: If you no longer want to receive promotional emails from casino game, you can unsubscribe at any time using the link in any marketing email, or by contacting [email protected]. Opting out of marketing does not affect transactional communications such as deposit confirmations and withdrawal notifications.
Casino game processes your personal data on one or more of the following legal bases:
Casino game does not sell your personal data. We share data with third parties only in the following limited circumstances:
No advertising networks: Casino game does not share your data with advertising networks, data brokers, or any third party for the purpose of targeting you with advertisements on other platforms.
Casino game uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit the casino game website or use the app.
We use the following types of cookies:
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your casino game account.
Casino game retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Regulatory and legal compliance |
| Transaction records | 7 years after transaction date | Financial record-keeping requirements |
| Support communications | 3 years after last interaction | Dispute resolution and quality assurance |
| Technical and usage logs | 12 months | Security monitoring and fraud prevention |
| Marketing preferences | Until opt-out or account closure | Consent management |
After the applicable retention period, casino game securely deletes or anonymises your data so it can no longer be linked back to you.
Casino game respects your rights over your personal data. You have the right to:
To exercise any of these rights, contact casino game at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.
Casino game takes data security seriously and implements multiple layers of protection to keep your information safe:
While casino game takes every reasonable precaution, no system is completely immune to security risks. If you suspect your account has been compromised, contact support immediately and change your password.
Casino game is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform, we will immediately close the account, delete the associated data, and return any deposited funds to the payment method used.
If you believe a minor is using casino game, please contact us at [email protected] immediately. We take underage gambling extremely seriously and will act on all reports promptly.
Parents and guardians: If you share a device with a minor, please ensure your casino game account is protected with a strong password and that you log out after every session. Consider using parental control software to restrict access to gambling websites.
Casino game may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The current version of this policy is always available at casino-game.io/privacy-policy. The "Last Updated" date at the top of the page indicates when the most recent changes were made. We encourage you to review this policy periodically.
Continued use of the casino game platform after changes to this policy are published constitutes acceptance of the updated policy. If you disagree with any changes, you should stop using the platform and contact support to close your account.
If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how casino game has handled your personal information, please get in touch:
Response time: Casino game aims to respond to all privacy-related enquiries within 5 business days. For data access or deletion requests, we will confirm receipt within 48 hours and complete the request within 30 days.
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