Casino Game —
Terms and Conditions

These Terms apply to all users of the casino game platform, including visitors who browse without registering and registered players who deposit and play. Using any part of casino game — including reading game information, accessing promotions, or creating an account — constitutes acceptance of these Terms.

Casino game reserves the right to update these Terms at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. Continued use of the casino game platform after changes are published constitutes acceptance of the updated Terms. We recommend checking this page periodically, especially before making deposits or claiming bonuses.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and casino game.

To register and play on casino game, you must meet all of the following requirements:

• You must be at least 18 years of age.
• You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a casino game employee.
• You must not have been previously excluded or banned from the casino game platform.
• You must be registering on your own behalf — not on behalf of another person or entity.

Casino game may request proof of age or identity at any point. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension until verification is complete. We take age verification seriously — it is one of the most important safeguards on the platform.

Each person may hold only one casino game account. When registering, you must provide accurate, complete, and up-to-date information. Providing false information — including a false name, date of birth, or contact details — is a violation of these Terms and may result in account termination and forfeiture of any balance.

You are responsible for keeping your login credentials secure. Casino game will never ask for your password via email, live chat, or any other channel. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password.

Casino game accounts are personal and non-transferable. You may not sell, transfer, or allow another person to use your account. Any activity that occurs under your account credentials is your responsibility, whether or not you authorised it.

• Use a strong, unique password for your casino game account.
• Enable two-factor authentication where available.
• Do not share your account details with anyone, including family members.
• Log out of your account when using shared or public devices.

Casino game accepts deposits and processes withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳200.

Deposits are credited to your casino game account balance in real time in most cases. If a deposit does not appear within 15 minutes, contact support with your transaction reference number and we will investigate promptly.

Withdrawals are processed to the same payment method used for the most recent deposit on your account. Casino game does not process withdrawals to third-party accounts or payment methods not registered in your name. This policy exists to prevent fraud and protect players.

• Casino game charges no fees on deposits or withdrawals.
• Standard withdrawal processing time is under 10 minutes.
• Withdrawals may be delayed during identity verification reviews.
• Casino game reserves the right to request source-of-funds documentation for large withdrawals.
• Bonus funds cannot be withdrawn until wagering requirements are fully met.

Casino game offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms displayed at the time of the offer, in addition to these general Terms. In the event of a conflict between a specific bonus term and these general Terms, the specific bonus term takes precedence.

General bonus rules that apply to all casino game promotions:

• Each bonus can only be claimed once per player, per household, and per payment method unless explicitly stated otherwise.
• Bonuses are credited to a separate bonus balance and cannot be withdrawn directly — only winnings generated from bonus play that meet wagering requirements can be withdrawn.
• Wagering requirements must be completed within the timeframe specified for each bonus. Expired bonuses are removed from your account automatically.
• Casino game reserves the right to withdraw any bonus offer at any time without prior notice.
• If casino game determines that a bonus has been claimed in bad faith — including through the use of multiple accounts or manipulation of game outcomes — the bonus and any associated winnings will be voided.
• The loyalty programme operates separately from promotional bonuses. Points earned through the loyalty programme do not count toward bonus wagering requirements unless specifically stated.

For current bonus offers, visit the Offers / Promotions page. Bonus terms are updated regularly and the terms displayed at the time of claiming a bonus are the ones that apply to that specific claim.

All games on casino game — including Mine, Slide, Honor of Zuma, Basketball, Zuma Dragon, and all crash-style games — use provably fair algorithms. This means the outcome of every round is determined by a verifiable random process that cannot be manipulated by casino game or by players.

The house edge for each game is published openly on the relevant game page. Casino game does not adjust game outcomes based on player history, account balance, bet size, or any other player-specific factor. Every player faces the same mathematical odds on every round.

• Game results are final once a round is completed. Casino game does not reverse game outcomes except in cases of verified technical error.
• If a game round is interrupted due to a technical issue, casino game will resolve the round based on the game state at the time of interruption. In cases where resolution is not possible, the bet will be refunded.
• Players are responsible for understanding the rules of each game before placing bets. Game rules are available on each game's page.
• Casino game reserves the right to void bets placed during a known technical error, even if the error was not immediately visible to the player.

The following activities are strictly prohibited on casino game and will result in immediate account suspension, termination, and potential legal action:

• Using bots, scripts, macros, or any automated tools to interact with games or the platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation will be voided.
• Colluding with other players to manipulate game outcomes.
• Using the platform to launder money or conduct any form of financial fraud.
• Creating multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Attempting to reverse-engineer, copy, or interfere with the casino game platform's software or infrastructure.
• Harassing, threatening, or abusing casino game staff or other players via any communication channel.

Casino game is committed to promoting responsible gaming. We provide tools to help players manage their activity on the platform, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available to every registered player at no cost and without requiring justification.

If you feel that your gambling is becoming a problem, we strongly encourage you to use these tools or contact our support team. Casino game takes problem gambling seriously and will work with you to find a solution — including permanent self-exclusion if that is what you need.

For full details on the responsible gaming tools available on casino game, visit the Responsible Gaming page. Casino game is available to players aged 18 and above only. We do not knowingly allow underage players to register or play.

Casino game collects and processes personal data in accordance with our Privacy Policy. By registering on casino game, you consent to the collection and use of your data as described in that policy.

Casino game does not sell personal data to third parties. Data is used to operate the platform, process payments, verify identity, prevent fraud, and improve the player experience. We use industry-standard encryption for all data storage and transmission.

• You have the right to request a copy of the personal data casino game holds about you.
• You have the right to request correction of inaccurate data.
• You have the right to request deletion of your data, subject to legal and regulatory retention requirements.
• Data requests can be submitted to [email protected].

All content on the casino game platform — including but not limited to game graphics, logos, text, software, and design elements — is the intellectual property of casino game or its licensors. You may not copy, reproduce, distribute, or create derivative works from any casino game content without prior written permission.

The casino game name, logo, and associated branding are trademarks of casino game. Unauthorised use of these trademarks — including in social media profiles, websites, or promotional materials — is prohibited and may result in legal action.

Casino game provides the platform on an "as is" basis. While we work hard to maintain 99.9% uptime and a reliable experience, we cannot guarantee that the platform will be available at all times or free from technical errors.

To the maximum extent permitted by applicable law, casino game's liability to any player is limited to the amount of real money deposited by that player in the 30 days preceding the event giving rise to the claim. Casino game is not liable for:

• Loss of profits or winnings due to platform downtime or technical errors.
• Losses resulting from a player's failure to follow game rules or these Terms.
• Losses resulting from unauthorised access to a player's account where the player failed to take reasonable security precautions.
• Indirect, consequential, or punitive damages of any kind.

Casino game may update these Terms at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where possible. For minor changes — such as clarifications or corrections — we may update the Terms without advance notice.

The current version of these Terms is always available at casino-game.io/terms-conditions. If you disagree with any changes to the Terms, you should stop using the platform and contact support to close your account and withdraw any remaining balance.

If you have questions about these Terms, or if you believe your account has been treated unfairly, please contact the casino game support team. We aim to respond to all enquiries within 5 minutes during peak hours and within 24 hours at all other times.

• Email: [email protected]
• Live Chat: Available 24/7 via the casino game platform
• FAQ: casino-game.io/faq